{"created":"2023-07-25T10:47:13.210867+00:00","id":239,"links":{},"metadata":{"_buckets":{"deposit":"2ed19812-6ea6-4e49-bf78-4dfd46acb367"},"_deposit":{"created_by":1,"id":"239","owners":[1],"pid":{"revision_id":0,"type":"depid","value":"239"},"status":"published"},"_oai":{"id":"oai:fcu.repo.nii.ac.jp:00000239","sets":["9:11:26"]},"author_link":["771","770","772","773"],"item_10002_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2022-03-07","bibliographicIssueDateType":"Issued"},"bibliographicPageEnd":"102","bibliographicPageStart":"87","bibliographicVolumeNumber":"14","bibliographic_titles":[{"bibliographic_title":"都市経営 : 福山市立大学都市経営学部紀要"},{"bibliographic_title":"Urban Management : Bulletin of the Faculty of Urban Management, Fukuyama City University","bibliographic_titleLang":"en"}]}]},"item_10002_description_19":{"attribute_name":"フォーマット","attribute_value_mlt":[{"subitem_description":"application/pdf","subitem_description_type":"Other"}]},"item_10002_description_5":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"M．グロースや，A．ソメクたちにより提起されている「サービス組織における組織市民行動」SOCB論が示すところを内在的に確認し検討した．とくに，オーガンの流れで進められてきたOCB研究が組織の内部のみに焦点を当ててきた課題と制約を乗り越えて，実は，組織内部のみならず，フロントスタッフなど，組織の境における人の行動（バウンダリー・スパナ―）のありかたが，スタッフと顧客が協働的に関わり満足を生む「よい仕事」を生み，そして組織に与える影響が大きいことが確認された．\nベンチマークとして，米国の公共住宅組織「ハウジングオーソリティ」における「家族自立」プログラム（FSS）のコーディネーターの実相をもって確認がなされた．\n最後にインプリケーションとして，OCB論がSOCB研究の新動向により深化したことのなかで，社会との呼応関係のなかでこそ本来的な組織活性が見えてくること，さらには「組織活性から社会全体の活性への影響」についての研究の可能性が言及された．OCB理論がより，社会での組織の展開を把握する可能性を確認することとなった．\nWe have intrinsically confirmed what the SOCB theory, “organizational citizenship behavior in service organizations\" proposed by M. Groth, A.Somech & A.Drach-Zahavy. Particularly, while paying attention to the challenges and limitations of present OCB research situation which has actually focused only on the internal aspects of organizations, we confirmed that not only the internal factors inside of the organization but also the “organization citizenship behavior\" of persons at the boundary of the organization (boundary spanner), such as front staff, has a significant impact on the organization by creating a \"good work/ deployment\" in which the staff and customers collaborate and generate satisfaction.\nIn order to confirm what was proposed in SOCB, as a benchmark, we examined the substantive service delivery provided by Family Self-Sufficiency (FSS) program at Public Housing Agency, a public housing organization in the U.S.\nFinally, as an implication, we mentioned that the OCB theory has been deepened by the new SOCB researches, and that the “radical\" revitalization of organizations can emerge only in a responsive relationship with society (environment outside of organizations). In addition, we mention about the possibility of research on “the impact oforganizational revitalization on the revitalization of whole aspects of societies\".\nOCB theory has the more potential to better understand the development of organizations in society.","subitem_description_type":"Abstract"}]},"item_10002_publisher_8":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"福山市立大学都市経営学部"}]},"item_10002_relation_14":{"attribute_name":"DOI","attribute_value_mlt":[{"subitem_relation_type":"isIdenticalTo","subitem_relation_type_id":{"subitem_relation_type_id_text":"info:doi/10.15096/UrbanManagement.1407","subitem_relation_type_select":"DOI"}}]},"item_10002_source_id_11":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA12564315","subitem_source_identifier_type":"NCID"}]},"item_10002_source_id_9":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"2186-862X","subitem_source_identifier_type":"ISSN"}]},"item_10002_version_type_20":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"前山, 総一郎"},{"creatorName":"マエヤマ, ソウイチロウ","creatorNameLang":"ja-Kana"}],"nameIdentifiers":[{"nameIdentifier":"770","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"若田, 充子"},{"creatorName":"ワカタ, ミツコ","creatorNameLang":"ja-Kana"}],"nameIdentifiers":[{"nameIdentifier":"771","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"MAEYAMA, Soichiro","creatorNameLang":"en"}],"nameIdentifiers":[{"nameIdentifier":"772","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"WAKATA, Mitsuko","creatorNameLang":"en"}],"nameIdentifiers":[{"nameIdentifier":"773","nameIdentifierScheme":"WEKO"}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2023-06-20"}],"displaytype":"detail","filename":"toshi14_07maeyama.pdf","filesize":[{"value":"1.3 MB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"toshi14_07maeyama.pdf","url":"https://fcu.repo.nii.ac.jp/record/239/files/toshi14_07maeyama.pdf"},"version_id":"e04a6d3b-0371-46df-adba-2447e70c753b"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"組織市民（OCB）","subitem_subject_scheme":"Other"},{"subitem_subject":"サービス組織市民行動（SOCB）","subitem_subject_scheme":"Other"},{"subitem_subject":"顧客市民行動（CCB）","subitem_subject_scheme":"Other"},{"subitem_subject":"ハウジングオーソリティ","subitem_subject_scheme":"Other"},{"subitem_subject":"バウンダリー・スパナ―","subitem_subject_scheme":"Other"},{"subitem_subject":"Organizational Citizenship Behavior (OCB)","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Service Organizational Citizenship Behavior (SOCB)","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Customer Citizenship Behavior (CCB)","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Public Housing Agencies /Housing Authority","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Boundary Spanner","subitem_subject_language":"en","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"OCB研究における新動向「サービス組織市民行動論」SOCB：組織外部との呼応が生む新次元の組織改革の可能性","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"OCB研究における新動向「サービス組織市民行動論」SOCB：組織外部との呼応が生む新次元の組織改革の可能性"},{"subitem_title":"Service Organization Citizenship Behavior（SOCB）, New Direction in OCB Theory：Possibility of new dimension of organizational revitalizationgenerated by external correspondence of organizations","subitem_title_language":"en"}]},"item_type_id":"10002","owner":"1","path":["26"],"pubdate":{"attribute_name":"公開日","attribute_value":"2023-06-20"},"publish_date":"2023-06-20","publish_status":"0","recid":"239","relation_version_is_last":true,"title":["OCB研究における新動向「サービス組織市民行動論」SOCB：組織外部との呼応が生む新次元の組織改革の可能性"],"weko_creator_id":"1","weko_shared_id":-1},"updated":"2023-07-25T10:50:33.369557+00:00"}